The insurance industry, like others, has had to keep pace with increasing use of technology in many aspects of its business. That apart, in many key markets, like Singapore, it has also had to orient to shifts in business operations due to regulations.

Challenges and how the cloud can solve it

• Agents are always in the field assessing damages, administrative personnel is fielding customer inquiries while claims can be placed 24 hours a day. Traditional IT systems become inefficient when expanded to this scale.

Cloud based IT systems can be accessed 24×7 from any device and at lower cost of operations, enabling a leaner IT system for Insurance operations.

• Insurers are held back by their legacy IT infrastructures. Budgets go towards maintaining their core systems, and these budgets are being reduced. They have limited resources left over to innovate in areas such as distribution channels or new technologies development.”

IT budgets can move from Capex to Opex, giving much needed capital infusion to core areas of the Insurance business, in order to grow the business against increased competition. The insurance industry may be forced to do this due to rising costs of maintaining on-premise hardware and overhead.

• Challenges such as lack of trust in data security and privacy by users. Cloud Concerns arise when their sensitive data and mission-critical applications move to a cloud computing paradigm where providers cannot guarantee the effectiveness of their security and privacy controls.

Connections to cloud computing interfaces using https layer, encryption key pairs and other advanced options give confidence to the user from the perspective of access control. Role based security and data at rest encryption can add to data security.

• Organizational inertia, loss of governance, and uncertain provider’s compliance.  Cultural resistance (i.e., organizational inertia) to share data and change traditional ways of working is a common management challenge to adopting cloud computing.

Business Intelligence and Analytics options on the cloud are going beyond traditional reporting and delve deep into data with machine learning, to provide quick insights into data and spots patterns being observed. With data encryption and masking, it would be possible to avoid sharing data as-is and yet, get the benefits of cloud computing.

Read Advantage Drootoo to know how Governance can be won back.

Benefits

• As part of the Insurance industry, the benefits of cloud computing brings to insurers rapid deployment, price per use model, lower ongoing operating costs, better IT and business infrastructure for their business.
• Cloud services provides a different way for insurers to create and deliver products and services, reach and interact with customers, collaborate with partners, manage their value chains, access and manage risk, and generate revenues for their business.
• Cloud computing changes how they develop applications and apply technology to business, especially when it comes to cost structure, investment and agility. Cloud computing is not just an external service, it is also internal.

Advantage with DROOTOO’s unified cloud platform

Many cloud computing services are available from multiple cloud vendors in different countries. Based on changes in pricing and/or performance or regulatory requirements, there could be a need to use different cloud providers. With multiple cloud vendors offering many services, for different purposes, at varied price points, and requiring many setup and configuration steps, it makes sense to use Drootoo Unified Cloud platform to take away the complexities and allow users to focus on getting their work done.

1. Complexities of setup and configuration are hidden and a simple, easy to use interface is provided to the users. This lowers barriers to allow everyone from vendors, architects and clients to collaborate together.
2. Users can compare services from multiple cloud vendors to select a suitable one. Depending on the country, required services could be available from different vendors and it is cumbersome to use multiple sites to manage those. It also helps if all relevant information is available in one place. From a legal perspective, it is important to adhere to the laws regarding data storage and this is enabled by region based service selections.
3. Role based security is implemented, to ensure users can only do what they are supposed to. No unauthorized access/ modification or deletion allowed. And yes, everything a user does is logged.

Hence, it is possible to easily adopt cloud computing with regulatory compliance of data storage and auditing, with adequate security – all with Drootoo unified cloud platform as you insure a brigh future.

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