We at DROOTOO Pte.Ltd. (“DROOTOO” “we,” “us,” “our”) know that our users and customers (“you,” “your”) use our business cloud services, you are entrusting us with your most valuable asset- data. We care about how your personal information is collected, used and shared, and we take your privacy seriously. Please read this Security & Privacy Policy (“Policy”) to understand how DROOTOO may collect, use and disclose your personal data, whether through the DROOTOO website at http://www.drootoo.com (“Site”) or otherwise in the course of our normal business operations.This Statement and Policy takes effect when you click an “I have read and I agree to the” button or check box presented with these statement or, if earlier, when you use any of the Service Offerings (the “Effective Date”).

1. Personal Data We Collect


DROOTOO collects data to operate effectively and provide you the best experiences with our products. You provide some of this data directly, such as when you create a DROOTOO account, upload a document, purchase a subscription, sign up for newsletters or contact us for support. We get some of it by recording how you interact with our products by, for example, using technologies like cookies, and receiving error reports or usage data. We also obtain data from third parties.

2. How we use your data


DROOTOO uses the data we collect to provide you the products we offer, which includes using data to improve and personalize your experiences. We also may use the data to communicate with you, for example, informing you about your account, security updates and product information. However, we do not use your data to target ads to you.

3. Cookies & Similar Technologies


DROOTOO uses cookies (small text files placed on your device) and similar technologies to provide our websites and online services and help collect data. Cookies allow us, among other things, to store your preferences and settings; enable you to sign-in; provide interest-based advertising; combat fraud; and analyze how our websites and online services are performing. We also use web beacons to help deliver cookies and gather usage and performance data. Our websites may include web beacons and cookies from third-party service providers. You have a variety of tools to control cookies, web beacons and similar technologies, including browser controls to block and delete cookies and controls from some third-party analytics service providers to opt out of data collection through web beacons. Your browser and other choices may impact your experiences with our products.

4. Payment Data


Customers who make online purchases will be asked to provide information, which may include payment instrument number (e.g., credit card), name and billing address, the security code associated with the payment instrument, organizational tax ID, and other financial data (“Payment Data”). We use Payment Data to complete transactions, as well as to detect and prevent fraud. When you provide Payment Data while logged in, we will store that data to help you complete future transactions. You may remove the payment instrument information associated with other accounts by contacting customer support. After you close your account or remove a payment instrument, however, DROOTOO may retain your payment instrument data for as long as reasonably necessary to complete transactions, to comply with DROOTOO’s legal and reporting requirements, and to detect and prevent fraud.

5. Support Data


Support Data is the information we collect when you contact or engage DROOTOO for support. It includes information you submit in a support request or provide when you run an automated troubleshooter. It may also include information about hardware, software, and other details gathered related to the support incident, such as contact or authentication information, chat session personalization, information about the condition of the machine and the application when the fault occurred and during diagnostics, system and registry data about software installations and hardware configurations, and error-tracking files. In addition to using Support Data to resolve your support incident, we use Support Data to operate, improve and personalize the products and services we offer. Support may be provided through phone, email, or online chat. With your permission, we may use Remote Access (“RA”) to temporarily navigate your machine or, for certain Online Services, you may add a support professional as an authorized user for a limited duration to view diagnostic data in order to resolve a support incident. Phone conversations, online chat sessions, or RA sessions with support professionals may be recorded and/or monitored.

6. Disclosure of Data


DROOTOO will not disclose Customer Data outside of DROOTOO or its controlled subsidiaries and affiliates except (1) as you direct, (2) with permission from an end user, (3) as described here or in your agreement(s), or (4) as required by law. DROOTOO will not disclose Customer Data to law enforcement unless required by law. Should law enforcement contact DROOTOO with a demand for Customer Data, DROOTOO will attempt to redirect the law enforcement agency to request that data directly from you. If compelled to disclose Customer Data to law enforcement, then DROOTOO will promptly notify you and provide you a copy of the demand unless legally prohibited from doing so. Upon receipt of any other third party request for Customer Data (such as requests from customer’s end users), DROOTOO will promptly notify you unless prohibited by law. If DROOTOO is not required by law to disclose the Customer Data, DROOTOO will reject the request. If the request is valid and DROOTOO could be compelled to disclose the requested information, DROOTOO will attempt to redirect the third party to request the Customer Data from you. Except as customer directs, DROOTOO will not provide any third party: (1) direct, indirect, blanket or unfettered access to Customer Data; (2) the platform encryption keys used to secure Customer Data or the ability to break such encryption; or (3) any kind of access to Customer Data if DROOTOO is aware that such data is used for purposes other than those stated in the request. In support of the above, DROOTOO may provide your basic contact information to the third party. We will not disclose Administrator Data, Payment Data or Support Data outside of Microsoft or its controlled subsidiaries and affiliates except (1) as you direct, (2) with permission from an end user, (3) as described here or in your agreement(s), or (4) as required by law. We may share Administrator Data or Payment Data with third parties for purposes of fraud prevention or to process payment transactions. The Online Services may enable you to purchase, subscribe to, or use services, software, and content from companies other than DROOTOO (“Third Party Offerings”). If you choose to purchase, subscribe to, or use a Third Party Offering, we may provide the third party with your Administrator Data or Payment Data. Subject to your contact preferences, the third party may use your Administrator Data to send you promotional communications. Use of that information and your use of a Third Party Offering will be governed by the third party’s privacy statement and policies.

7. Security


DROOTOO is committed to helping protect the security of your information. We have implemented and will maintain appropriate technical and organizational measures intended to protect your information against accidental loss, destruction, or alteration; unauthorized disclosure or access; or unlawful destruction.

8. Changes to Privacy Statement


We will occasionally update our privacy statements to reflect customer feedback and changes in our Online Services. When we post changes to a statement, we will revise the “last updated” date at the top of the statement. If there are material changes to the statement or in how DROOTOO will use Online Services information, we will notify you either by posting a notice of such changes before they take effect or by directly sending you a notification. In the event of a conflict between the terms of any agreement(s) between you and DROOTOO and this privacy statement, the terms of those agreement(s) will control. We encourage you to periodically review the privacy statements for the products and services you use to learn how DROOTOO is protecting Online Services information.

9. Complaints


If you have any complaints regarding our compliance with this privacy policy, you should first contact us by dropping a mail to [email protected]. We will investigate and attempt to resolve complaints and disputes regarding use and disclosure of personal information in accordance with this privacy policy.

Our mailing address is:


1, Scotts Road,
Shaw Centre #24-10
Singapore 228208

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